Politique d’expédition

Shipping Policy

Thank you for choosing Fair Trading Partners Pvt Ltd for your purchase! As a manufacturer, we take pride in creating high-quality, custom-made products tailored to your order. Please review the following details regarding our shipping and order process.

1. Made-to-Order Process

Order Preparation: All items are made to order. After you place your order, we will begin production. Please note that this means we do not keep stock of finished goods. Due to the custom nature of our products, order preparation times can vary.
Manufacturing Time: Manufacturing your order generally takes between 7-14 business days, depending on the complexity and quantity of the items. Huge orders might take upto months. We will keep you updated on the status of your order and notify you once it is ready for shipment.

2. Shipping Locations

We normally ship to U.S. , Canada and Europe.

3. Shipping Timeframes

Order Processing: After production is completed, your order will be handed over to the shipping carrier. Delivery timeframes for destinations are typically 7-15 business days.

Note: Delivery times may vary depending on your location, as well as any unforeseen delays from customs or the carrier.

4. Shipping Costs

Shipping Fees: Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.
Additional Costs: Any applicable shipping promotions or discounts will be highlighted at checkout. Please note that customs duties, taxes, and other charges are not included in the shipping cost and are the responsibility of the customer upon delivery.

5. Customization and Order Changes

Since all products are made to order, we cannot accept cancellations or modifications once the order is placed. Please make sure your order details are correct before finalizing the purchase.

6. Customs, Duties, and Taxes

Customs Fees: All international shipments may be subject to customs duties, taxes, and import charges. These fees are determined by your local government and are the responsibility of the customer.
Customs Delays: Occasionally, customs procedures can cause delays. Fair Trading Partners Pvt Ltd is not responsible for customs-related delays or additional charges.

7. Order Tracking

After your order has been shipped, we will provide you with a tracking number via email. This will allow you to monitor the status of your shipment.
Please allow 24-48 hours for the tracking information to update in the carrier’s system.

8. Lost or Damaged Items

Lost Packages: In the unlikely event that your package is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate the issue.
Damaged Items: If your items are damaged upon arrival, please contact us within 7 days with photos of the damage, including the packaging. We will assist you with the return or exchange process.

9. Address Accuracy

Ensure Correct Shipping Information: Please double-check your shipping address before completing your order. Fair Trading Partners Pvt Ltd is not responsible for delays or issues caused by incorrect or incomplete address information.

10. Returns and Exchanges

Returns: As our products are custom-made, we typically do not accept returns or exchanges unless the product is defective or damaged. Please refer to our [Return Policy link] for more details.
Exchanges: If you receive a damaged or defective item, please contact us for an exchange. Exchanges are subject to availability.

11. Contact Us

If you have any questions about your order or shipping, or need further assistance, please contact our customer support team:

Email: info.fairtradingpartners@gmail.com
Phone: +977 014500900